Commitment to
Continuous Improvement
Truth Hardware's quality policy is to "satisfy the customer
by always providing the best products and services, right the first time, on
time, through continuous improvement". This commitment to continuous improvement is supported by management and
involves employees at all levels of the organization.
Quality Objectives
Quality objectives are established by management to emphasize
organizational priorities and encourage improvements to product and process
performance. Some of the objectives include:
- Customer
satisfaction measures
- Product
performance to industry standards
- Cost
of quality goals
- Delivery
performance
Periodic updates are made to these objectives to reflect
increased expectations.
Quality Improvement
Teams
Quality Improvement Teams are composed of cross-functional
employees that have an interest in the system being improved and can contribute
to the effort. These teams are formed by a Quality Improvement Council that evaluates the effectiveness of the quality
management system and identifies areas where improvements are needed. The Quality Improvement Team then carries out
the project and reports progress back to the Quality Improvement Council.
"CIP" (Continuous
Improvement Process) Program
A CIP program is in place to promote employee involvement in
continuous improvement activities. Employees or teams submit ideas that will make their area better and/or
safer, and then take the initiative to request approval and implement the
idea. Awards are distributed at set intervals throughout the year to employees who participate in the program.
